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Our Management Systems Policy
Our aim is to produce at high efficiency in all our processes in accordance with legal regulations, national and international standards.
In accordance with this purpose;
- To produce our products in hygienic conditions, with high technology, without ignoring work and worker safety, and sensitive to the environment and human health, from the raw material entry to the delivery to our customers,
- To prevent injuries, protect worker health,
- To ensure customer satisfaction,
- To minimize the damage to the environment, to use natural resources optimally,
- It is our primary duty and commitment to continuously improve the effectiveness of the management systems by ensuring the training and participation of all our employees in the system.
We are aware that being indispensable is possible by meeting the changing and developing customer expectations/demands fully and accurately.
Customer Satisfaction Management System
As KÖKSAN Holding, in order to ensure and increase the satisfaction of our customers;
- Easily convey customers' requests and complaints,
- Evaluation of such requests and complaints in a fair, transparent and careful manner,
- Providing feedback to customers as soon as possible,
- To explain, implement and maintain the customer satisfaction policy in all its units.
- To fulfill the financial and operational requirements,
- Considering the inputs of customers, staff and other stakeholders,
- We are committed to implementing, maintaining and improving TS ISO 10002 Customer Satisfaction Management Systems, and we are committed to sharing this with the public